Caring for your leather pieces
"Embrace the Exquisite Craftsmanship: Handmade with Love and Care
Owning a handmade piece is a rare privilege, and each style requires a little extra attention from its new owner. Here are some invaluable tips to ensure your Mahiya Leather creation remains a cherished companion for years to come:
1. Know Your Leather/Suede Types:
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Cow Leather: Durable and thick, ideal for hand-tooled designs.
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Milling Cow Leather & Milling Goat Leather: Softened and refined through a meticulous tumbling process.
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Suede: Soft and thin, crafted from the underside of the animal skin.
Remember, these materials come from real animals and may bear unique marks, adding character and charm.
2. Proper Care:
- Use a dustbag or old pillow case for storage
- Avoid applying unknown chemicals or waterproofing to hand-painted pieces.
- Refrain from scraping the leather to prevent damage to the painted surfaces.
3. Suede Care:
- Perform a patch test before applying suede protector, especially on lighter shades.
- Lift dirty marks gently with a soft bristle toothbrush for best results.
- Avoid rubbing, as it may worsen the stain.
4. Protecting Gemstones:
- Be cautious of hard surfaces to prevent any potential cracks.
5. General Maintenance:
- Avoid exposure to constant direct sunlight and keep in a cool, dry room.
- Avoid contact with grease and oil to prevent staining.
- Do not wash any Mahiya Leather pieces.
6. Fringe Care:
- Hang up fringe-adorned bags and gently massage to straighten them.
- Refrain from pulling on the suede or leather.
7. Dealing with Mould (for Leather, not Suede):
- Use an everyday moisturizer to gently rub out mould on milling goat leather.
Remember, avoid moisturizers on suede, as they can cause marking and damage.
8. Handling Your Bag:
- Hang your bag on the back of your chair when out and about, avoiding contact with the ground.
- Avoid overloading to ensure the longevity of these hand-sewn treasures.
Mahiya Bags
Are your bags made with real leather?
Yes, Our incredible artisans handcraft each Mahiya handbag from ethically sourced leather, using pops of colours and unique designs to allow you to express yourself through your style. We use Ethically sourced cow, sheep and goat leather to suit each product. Each handbag is designed with functionality, along with style, at the forefront of our minds, resulting in the perfect accessory for every occasion.
Where are the bags made?
Each and every style is hand-designed in Australia and crafted by our talented team of local artisans in Bali, we love working with our gifted team of entrepreneurs on 'The Island of the Gods.'
How do I look after my leather?
Keep leather out of direct sunlight over long periods to prevent fading. We recommend using a leather protector spray or cream and conditioner to protect from accidental spills and cracking, and wipe any marks with a clean, damp cloth. Please read our Leather Care Tips & Tricks for more detailed information.
Purchase Mahiya Leather Cream here.
Are all bags the same?
Each piece of leather is ethically sourced and crafted by expert artisans, creating the perfect handbag for you each time. We understand the importance of individualism and freeing your spirit, which is why although our handbags can be similar, no two are ever exactly the same.
Is there payment plans?
We are very happy to be able to offer our lovely customers a buy now, pay later option on our site. Find out more information about how to sign up at https://zippay.com.au/ and https://www.afterpay.com.au
Shipping
How much does it cost and how long does it take?
SHIPPING - AUSTRALIA
Order over $250 receive Free Shipping.
Orders under $250 Flat Rate $9.95
Express Delivery Flat rate $12.95
Standard with Signature $12.95
Express with Signature $15.99
SHIPPING - INTERNATIONAL
$15 Flat rate to NZ (orders over $250 AUD to NZ receive free shipping)
$30 Rest of world, Australia Post 5-14 days delivery no tracking online or signature
$35 - $40 Express 3-7 day shipping -Tracked and signature.
USA, Canada & NZ orders over $350 AUD receive Free Shipping.
You will receive your waybill number which you can track online until delivery.
FREE LOCAL PICK-UP
For those located in or around Australia's Airlie Beach, free local pick-up of purchased items is allowed at our Showroom in Airlie Beach. Please note that we are open from 10am-2:30pm on Monday, Wednesday and Friday. The pick-up address is 32 Acacia Grove Woodwark, QLD 4802.
Please Note:
All orders will be shipped within 1-3 business days once payment is received. (During Sale Periods this can take up to 5 days to be shipped with high volumes of orders to be processed) Please allow 5-7 working days for your item(s) to arrive within Australia ( some remote areas may take longer) We use prepaid regular post satchels.
Items are inspected by us before dispatch. Once an item has been sent, Mahiya will no longer be responsible for goods shipped. If you require insurance, please send us an email upon purchasing.
Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an enquiry. We will do our best to assist you.
Can I return my order?
Sure, you can return your order within 14 days of receiving your order to exchange or for a credit note. We do not refund for change of mind.
What if my item is faulty?
Our apologies if you have received an item that is not in perfect condition.
Please send us an email immediately at hello@mahiya.com.au with photos of the fault.
Is there local pickup?
Yes! For those located in or around Australia's Airlie Beach, free local pick-up of purchased items is allowed at our Showroom in Airlie Beach. Please note that we are open from 10am-2:30pm on Monday, Wednesday and Friday. The pick-up address is 32 Acacia Grove Woodwark, QLD 4802.
If you can't find the answer you are looking for email us at: hello@mahiya.com.au
